About Tortal. Tortal is an online platform where customers order from independent restaurants, with delivery arranged through the platform. Restaurants prepare the food, not Tortal.
Eligibility and account. You must be at least [16] and give accurate details. Keep your login private, because you are responsible for activity on your account. We may suspend accounts for fraud or misuse. You can sign in with your mobile number or email, or with Google.
Delivery zones. You can order only from restaurants that deliver to your address, and availability depends on opening hours.
Placing an order
Each order is from one restaurant. To order from several, place separate orders.
Prices are set by the restaurant and shown before you confirm. Delivery fees, service charges, taxes and optional tips are shown at checkout. Delivery is free above any order value shown in the app.
Check your address and phone number before confirming. Restaurants may accept or decline orders.
Delivery orders may require a verification code, which you give the driver at handover.
Offers and coupons. Restaurants may run offers (flat discounts, buy-one-get-one-free, happy hours, festival offers, minimum-spend deals and combos). Tortal may run campaigns and coupons. Offers apply only to listed items, within their stated dates and times (Australian local time), and while active. Happy-hour offers apply only during their set hours. The price shown at checkout is the price you pay. A restaurant or Tortal may end or change an offer at any time. Coupons may have minimum spend, caps and expiry dates, and misuse voids them.
Payment. You can pay by card (processed by Kuber Financial) or cash on delivery.
If an online payment is not completed, no order is placed and you are not charged. Unpaid online orders are cancelled automatically after about 15 minutes.
If you were charged but no order was created, contact support and we will refund you.
For cash on delivery, pay the driver the amount shown in the app, including any tip.
Tips. Tips are optional and go to the delivery partner in full.
Delivery. Times are estimates. You can follow your driver on the live map once they collect your order. If nobody can receive the order, the driver may leave it in a safe place or return it, and no refund is due where delivery was correctly attempted. A photo may be taken as proof of delivery.
Cancellations and refunds. See the Refund & Cancellation Policy.
Messaging. You may message restaurants and drivers about your order. Messages are not instant, so use support for urgent issues. Do not use messaging for abuse.
Reviews. Reviews must be honest and lawful. We may remove abusive or false content.
Prohibited conduct. No fraud, misuse of offers, false orders, chargeback abuse, harassment of restaurants, drivers or staff, or interference with the platform.
Allergens. Restaurants provide allergen and ingredient information. If you have an allergy, contact the restaurant before ordering.
Intellectual property. The Tortal name, logo, software and content belong to Tortal Pty Ltd. Restaurant logos and images belong to the restaurants.
Liability. To the extent permitted by law, Tortal is not responsible for food preparation or quality or for delays outside our control, and we do not guarantee uninterrupted access. Nothing limits your rights under the Australian Consumer Law, including consumer guarantees that cannot be excluded.
Privacy. Our Privacy Policy forms part of these terms.
Changes and law. We may update these terms on tortal.com.au or in the apps. These terms are governed by the laws of New South Wales.
Contact. support@tortal.com.au · Tortal Pty Ltd, [Suburb], NSW.
